WPML needs to connect to its server to check for new releases and security updates. Something in the...

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	8:00 – 14:00	8:00 – 14:00	8:00 – 14:00	8:00 – 14:00	8:00 – 14:00	-
-	15:00 – 17:00	15:00 – 17:00	15:00 – 17:00	15:00 – 17:00	15:00 – 17:00	-

Supporter timezone: Europe/Madrid (GMT+02:00)

Tagged: ATE

This topic contains 1 replies, has 0 voices.

Last updated by Paola Mendiburu 7 months, 1 week ago.

Assisted by: Paola Mendiburu.

Author	Posts
October 2, 2025 at 10:46 am #17451636
beatriceL-5	Background of the issue: I am trying to resolve an issue with WPML on my site hidden link. WPML needs to connect to its server to check for new releases and security updates. Symptoms: A message appears when translating: WPML needs to connect to its server to check for new releases and security updates. Something in the network or security settings is preventing this. Questions: How can I allow outgoing communication to wpml.org to remove this notice?
October 2, 2025 at 11:38 am #17451865
Paola Mendiburu WPML Supporter since 11/2020 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+02:00)	Hi there! I have converted into a ticket as I didn´t get answer on the chat. I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - Please make a backup of the site files and database before providing us access. - If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

The topic ‘[Closed] WPML needs to connect to its server to check for new releases and security updates. Something in the…’ is closed to new replies.