The client was experiencing issues with translating content using WPML on their website. Specific problems included difficulties with using ALT+10 and higher for HTML formatting in translations, linking words, and locating categories in ACF for translation.
Solution:
We advised the client on how to handle HTML formatting in translations using the Advanced Translation Editor (ATE). For instance, to apply formatting:
Select the text needing formatting.
Use the ALT key combinations to apply HTML tags.
e.g..
ALT + 1 for <span></span>
ALT + 2 for <strong></strong>
We also updated the ATE server to ensure the ALT button appears only for the
<strong></strong>
tag, improving the interface for entering HTML tags in translations.
Additionally, we made a backend adjustment on the German version of the homepage to refresh the translation settings, which resolved the issues with homepage translation.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
