WPML payments

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Supporter timezone: Europe/Rome (GMT+02:00)

Tagged: Account Issues

This topic contains 1 replies, has 1 voice.

Last updated by Alejandro 4 days, 2 hours ago.

Assisted by: Alejandro.

Author	Posts
January 19, 2026 at 1:43 pm #17742841
Spain Internship SC	Hello, We are reviewing our accounting and WPML payments. In our WPML account, we see: An outstanding PAYG automatic translation balance of €780.47 (November) A confirmed €100.00 safety limit payment on 05/11/2025 (invoice ATE-1466118) However, our bank statements also show additional WPML charges (€1.73, €225.45, €309.76) for which we cannot find any corresponding invoices in the WPML account. Could you please: Clarify what these charges correspond to Confirm whether they are failed / partial / provisional PAYG charges Provide the correct invoices or credit notes so we can reconcile our accounting Thank you.
January 20, 2026 at 8:24 am #17744876
Alejandro WPML Supporter since 02/2018 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	Hello, I answered this yesterday but it seems the reply never got published. Would it be possible for you to send me the proof of the payments you mentioned? on my end I can see the 100eur payment (safety limit) and a pending payment of 680 euros (found here: hidden link ). This payment is pending because the bank either declined the payment or there weren't enough funds. it was the normal billing cycle payment (Dec 3rd, for November's usage). But I can't see any other payment so I need proof of payment to forward it to the payment teams for them to investigate. In the proof i need to know the date and the transaction ID from your bank, that will be enough for us to track those payments down.