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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client reported that one of the menu items ('Insights') on their website did not translate into Arabic. Additionally, when navigating the Arabic version of the site and clicking on 'من نحن' followed by 'اتصل بنا', it redirected to the English version of the page, despite the pages being translated.
Solution:
We recommended the following steps to resolve the issue:
1. Navigate to the site backend, then go to Appearance -> Menu.
2. Select the main menu.
3. Use the language switcher in the admin bar to switch to Arabic.
4. Manually translate the 'Insight' string and any other untranslated links.
5. Save the changes.

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This topic contains 3 replies, has 0 voices.

Last updated by Carlos Rojas 2 days, 10 hours ago.

Assisted by: Carlos Rojas.

Author Posts
May 9, 2026 at 10:50 am #18024272

saraS-30

translation error and issues

May 11, 2026 at 8:08 am #18026097

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hello,
Thank you for contacting us

I kindly ask you to elaborate on the "translation error and issues" so we can have a better understanding.

Regards,
Carlos

May 12, 2026 at 7:36 am #18029266

saraS-30

hello there please check my site menu in "ar" there is one of the menu is still in english and did not got translated which is "Insights" also when you are in ar lang click on "من نحن" and click on "اتصل بنا" it will lead u to the english version of the page! though the pages all are translated

i draw red circles around them in screenshot

Screenshot 2026-05-12 103533.png
May 12, 2026 at 11:10 am #18029964

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi there,
Thank you very much for your message.

Please follow these steps:
- Go to site backend -> Appearance -> Menu
- Select the main menu
- Switch to Arabic by using the language switcher in the admin bar (top)
- Manually translate the string 'Insight' and the untranslated links
- Save the changes

Can you confirm that the issue was solved?