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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing an issue where the WPML plugin cannot connect to wpml.org.
Solution:
We recommend following the steps in our documentation to troubleshoot this issue. Please contact your hosting support and request them to add the following domains to the whitelist:

  • wpml.org
  • cdn.wpml.org
  • api.wpml.org
  • api.toolset.com
  • cloudfront.net

After updating the whitelist, please check if the issue persists.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 1 reply, has 2 voices.

Last updated by Long Nguyen 1 year, 2 months ago.

Assisted by: Long Nguyen.

Author Posts
May 21, 2024 at 4:01 am #15647830

pt.-megha-immanuel-teknologiM

I managed to solve the problem of the box-shaped dropdown icon by calling font awesome via custom CSS
/* Add Awesome Fonts */
@import url('hidden link');,
thanks for any help in advance

There is something I want to ask again, I have also tried to solve it by looking at several similar problems that other people have gone through but I still haven't been able to solve it. Please help, namely in my dashboard display there is a display like the following

"WPML plugin cannot connect to wpml.org"

May 21, 2024 at 4:13 am #15647831

Long Nguyen
WPML Supporter since 02/2022

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

Here is the new ticket. Please follow the documentation below to troubleshoot the issue, get in touch with your hosting support to add our domains to the whitelist and check the issue again.
https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/

wpml.org
cdn.wpml.org
api.wpml.org
api.toolset.com
cloudfront.net

Looking forward to your reply.
Thanks

May 21, 2024 at 4:56 am #15647864

pt.-megha-immanuel-teknologiM

Thank you