WPML plugin cannot connect to wpml-org

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was experiencing an issue where the WPML plugin could not connect to the updates server, resulting in an error message. This was accompanied by a 'curl error 60' which indicated a problem with the SSL certificate.

Solution:
If you're experiencing similar issues where WPML cannot connect to the update server, we recommend checking the Installer support log for errors by following this documentation: WPML Plugin Cannot Connect to WPML.org.

Additionally, ensure that your firewall is not blocking the following URLs that WPML needs to access:

https://cdn.wpml.org/wpml-bucket-92.json

You should also consult with your hosting provider regarding the 'curl error 60' to see if it's related to SSL certificate issues, as suggested in this Stack Overflow answer: Stack Overflow - curl error 60.

In the meantime, to prevent the error from affecting your site's performance, you can disable automated version checks by adding the following line to your

wp-config.php

file:

define("OTGS_DISABLE_AUTO_UPDATES", true);

If this solution doesn't look relevant, please open a new support ticket in our support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Documentation request

This topic contains 7 replies, has 2 voices.

Last updated by Bruno Kos 1 year, 7 months ago.

Assisted by: Bruno Kos.

Author	Posts
October 17, 2023 at 7:50 am #14590621
thomasB-139	I was trying to update today and received the error message stated above. The errors seems to have started - without me noticing - some time ago on: hidden link -Error message "Installer cannot contact our updates server to get information about the available products and check for new versions. If you are seeing this message for the first time, you can ignore it, as it may be a temporary communication problem. If the problem persists and your WordPress admin is slowing down, you can disable automated version checks. Add the following line to your wp-config.php file: define("OTGS_DISABLE_AUTO_UPDATES", true);" This seems to be a temporary, recurring issue, which briefly afterwards seems to resolved. However, since 8 October I see only error messages (see attached image)
October 17, 2023 at 8:33 am #14591431
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	Hi, Thank you for contacting WPML support! Can you check this? https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/#how-do-i-check-the-installer-support-log-for-errors Perhaps you need to open these URLs, as they may be blocked by your firewall. But apart from that, can you also check with your hosting company if they have some ideas related to this curl error 60? As it may be something in these lines: https://stackoverflow.com/a/34883260 Regards, Bruno Kos
October 17, 2023 at 9:10 am #14591813
thomasB-139	Hello Bruno, thanks for the quick answer: Your Link: That is the screenshot that I attached in my request above. So, yes I have checked. Concerning your other suggestions: I have contacted my administrator / provider, expect an answer until tomorrow Regards Thomas
October 17, 2023 at 11:18 am #14593413
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	Ok, let me know what will they say. If they don't find the cause, I will create a ticket in our systems team for further checks.
October 20, 2023 at 7:47 am #14621141
thomasB-139	Hello Bruno, I have just been able to at least register again with my key and update WPML multilingual site, string tzranslations and media translation (attached screenshot). However, there still is the warning that the WPML plug cannot connect to your website.(attached, too) My admin wrote that the firewall is ok, all URLs are correctly resolved and can be reached by the server.. Anything that you can do? Kind regards Thomas The "curl error 60" is new to him and he needs to look into that
October 23, 2023 at 6:09 am #14633117
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	If you click this, is the error away? If not, what do you see in the installer?
October 23, 2023 at 9:25 am #14635013
thomasB-139	Hello Bruno, the error messages do not show anymore. With "installer" I understand you mena the "plugins" overview page? - no more alert here. The WPML "support" page says "WPML translation management" not installed - n/a. In the navigation, however, you can see it is there - can you explain this, please? Thank you
October 23, 2023 at 11:11 am #14637525
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	Translation management is no longer a separate plugin, it is now integrated into the WPML core, hence it says it is not installed and N/A for the version.
October 23, 2023 at 4:30 pm #14640219
thomasB-139	Thank you!