WPML plugins prevent LearnDash Vimeo videos from showing in the lessons

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing an issue where Vimeo videos are not displaying correctly within LearnDash lessons when WPML plugins are activated.
Solution:
We have replicated the issue and determined that it is not related to WPML plugins. We recommend the following steps for troubleshooting:
1. Clear all browser cookies and data.
2. Revisit the site.
3. Accept the cookie notice and then view the lesson.
If these steps do not resolve the issue, or if this solution does not seem relevant to your situation, please open a new support ticket with us for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Tagged: Not WPML issue

This topic contains 17 replies, has 3 voices.

Last updated by Long Nguyen 1 year, 8 months ago.

Assisted by: Long Nguyen.

Author	Posts
December 18, 2023 at 9:18 am #15081457
aurelienJ-2	I've received a reply from your2nd tier support: "Please try to go to admin area > Avada > Options > Advanced > Switch to French language (or All languages) with the language switcher at the topbar > Enable option "Vimeo API Scripts" > Save and recheck this issue." I've tried it and I still can't see the Vimeo videos when I go to the lessons. Please let me know what other options we have. Thank you,
December 18, 2023 at 10:20 am #15082341
Long Nguyen WPML Supporter since 02/2022 Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi, I'm asking the 2nd tier support if they have other suggestions. Thanks.
December 19, 2023 at 9:41 am #15090373
Long Nguyen WPML Supporter since 02/2022 Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi, I can replicate the issue with the incognito mode after rejecting the cookie notice on your site. Even after deactivating WPML and rejecting the cookie, the issue persists. So it isn't an issue with WPML in this case. On your end, you can try some steps below and let me know how it goes: 1. Delete all browser cookies and data. 2. Visit the site again. 3. Accept the cookie and view the lesson. Look forward to your reply. Thanks
December 19, 2023 at 2:11 pm #15093711
aurelienJ-2	That works and it's weird that it depended on accepting the privacy policy for it to work... we'll need to find out what's going on. Thanks for your help!