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This topic contains 17 replies, has 1 voice.

Last updated by Carlos Rojas 3 days, 22 hours ago.

Assisted by: Carlos Rojas.

Author Posts
August 6, 2025 at 11:59 am #17299318

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Do you authorize me to create a copy of the site to escalate this ticket to our 2nd tier of support?

August 6, 2025 at 12:04 pm #17299332

marlonF

sure. You are hereby authorized to copy the site.
I also have an ongoing fiverr gig for someone who tries to fix it on another staging version. He also can't manage to figure out the culprit.

August 6, 2025 at 12:23 pm #17299437

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Thank you for your authorization. I have escalated this ticket to our 2nd tier of support and asked them to take a deeper look.

I will get back to you as soon as I get more information.