WPML tried to translate this page three times and failed. To get it fixed, contact WPML support

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Tagged: Exception

This topic contains 7 replies, has 2 voices.

Last updated by Andrey 10 months, 2 weeks ago.

Assisted by: Andrey.

Author	Posts
August 24, 2024 at 2:47 am #16099805
surajN	Background of the issue: Hi, Ive been trying to link my new site to the account. I have connected the site but dont see any references of it here. Site is hidden link Symptoms: Keep getting error when I try to translate. Here's the error message: WPML tried to translate this page three times and failed. I expected to see: Swedish Translation. Instead, I got: Its not showing up. Questions: Why is my site not showing up in the account after connecting it? What is causing the translation error and how can I fix it?
August 24, 2024 at 8:06 am #16099956
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for contacting WPML support. Could you please upload screenshots showing the problem? I've enabled debug information for this support ticket. Please refer to this link for instructions on how to retrieve this information from your site and provide it to us: http://wpml.org/faq/provide-debug-information-faster-support/
August 24, 2024 at 12:35 pm #16100258
surajN	Thanks Andrey. Ive added the debug information. Also, attached is the screenshot. The page im trying to activate is hidden link It was translated but the plus button isnt working and nor is the page showing on homepage.
August 26, 2024 at 1:14 pm #16104666
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Does the issue happen for one page or all pages? Have you restored this site from a copy? If this happens only on this page, I will try to delete the translation and retranslate it. If the page has not been translated yet, go to WPML → Translation Management and cancel the translation job. Please also test this with WPML plugins are activated only. Remember to backup your database before you proceed.
August 29, 2024 at 12:58 am #16117312
surajN	HI, Its happening for all the pages on the current site. The site is a copy of another site.
August 29, 2024 at 12:59 pm #16120079
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	After moving your website to the new URL, you should see a migration wizard window that allows you to specify if you want to keep both sites or switch your site’s address to the new one. This could be the reason why the translation editor isn't loading for you. To address this, go to WPML → Translation Management and verify if the migration wizard is available. If it is, follow its suggestions. For additional information, please visit: https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/using-advanced-translation-editor-when-you-move-or-use-a-copy-of-your-site/
August 29, 2024 at 1:07 pm #16120121
surajN	Hi, I dont see that option. Ive checked all tabs. I can see this site under connected sites in tools. But i dont see migration box Regards Suraj
August 29, 2024 at 1:21 pm #16120214
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	How did you migrate your website? You can attempt to move it using a different method. Or you can follow the steps in this post: https://wpml.org/forums/topic/this-site-has-moved-to-a-new-locationthis-site-has-moved-to-a-new-location/#post-14251147 Remember to back up your database before proceeding.