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Supporter timezone: Asia/Kathmandu (GMT+05:45)

This topic contains 39 replies, has 0 voices.

Last updated by marijusV 1 month ago.

Assisted by: Shekhar Bhandari.

Author Posts
June 5, 2025 at 3:00 am #17108383

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

I just tested with Estonian orders and for me the logos and links are showing correctly, can you check the latest logs.

Thanks

June 9, 2025 at 6:47 am #17117025

marijusV

Yes, I can see that the emails are correct now. I need to inform the client first so he can test on the LIVE version of the website. Thank you and I'll keep you posted.

I'm still waiting a confirmation from PDF Invoices about the issue, they are looking into it.

June 9, 2025 at 10:14 am #17117918

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Sure.

June 16, 2025 at 6:26 am #17137055

marijusV

Hi there, Shekhar,

I'm still working some things out with PDF invoices authors. They have updated the plugin with some fixes.

Nevertheless, the email issues still occure. My client tested some of the orders through WP Mail Log (LIVE SITE) and spotted these issues:

hidden link - LT texts in Estonian emails.
hidden link hidden link - Estonian texts in LT emails.
hidden link - Estonian texts in Latvian emails.
hidden link - Latvian texts in Estonian emails

As you can see, the issues are completely random and we can't get to the bottom of this, why the emails are sometimes changing. Do you have any suggestions regarding these? We're baffled right now, we thought the issue was fixed.

We have Litespeed cache server (and the plugin) for optimisation. Could you ask your developers can the cache somehow affect emails and mix the strings for different languages?

June 16, 2025 at 11:24 am #17138335

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

We don't have similar reports of cache being conflicting with emails, so it's something new for me.

Does the issue occurs right now for you, if you create an order? Also, is this with the default email or with the emails from the pdf plugin?

Look forward to your reply.

Thanks

June 16, 2025 at 2:18 pm #17139449

marijusV

Yes, my client was testing this on Friday, so after. It applies to the emails only.

We have solved the issues with the PDF translations as the author has provided beta plugin version, which worked, so they will be releasing an update soon.

But as I've mentioned, the falty translations still exist in woocommerce emails. I've just mentioned the caching plugin, maybe you had issues with it - we didn't have issues either so it was just a guess.

June 17, 2025 at 2:58 am #17140551

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello 🙂

Which emails are we talking about? all emails? Can you provide the exact steps client performed so I can test it further.

Thanks

June 18, 2025 at 6:17 am #17144623

marijusV

It's the emais for "Completed Order" status. So the steps are the standard ones - customer creates an order, pays etc. Then, the admin sets the order status to "Completed" and the emails gets sent out to the customer.

So in short, it's the Completed Order email which has those wrong strings 🙂

June 18, 2025 at 6:23 am #17144660

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

I just tested with the completed order on the development site and I can see it's working properly for me, can you provide more details?

Look forward to your reply.

Thanks

June 25, 2025 at 7:58 am #17167451

marijusV

Thank you for testing, I will keep you posted.

The topic ‘[Closed] WPML woocommerce emails are somethings in the wrong language’ is closed to new replies.