WPML's Advance Translation Editor is not working, Domain per language error.

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is unable to connect to the WPML Advanced Translation Editor.

Solution:
For this issue, we recommend the following steps:
1. Navigate to Plugins > Add new > Commercial tab.
2. Un-register and then re-register your site with a new sitekey.
3. Go to WPML > Settings > Translation Editor.
4. Select Editor for new translations: Classic Translation Editor and save.
5. Reload the page and switch back to the Advanced Translation Editor.
For detailed instructions, please refer to our documentation:

Please note that the solution provided might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, do not hesitate to open a new support ticket for further assistance. You can do so at the WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: ATE

This topic contains 4 replies, has 2 voices.

Last updated by Long Nguyen 1 year, 4 months ago.

Assisted by: Long Nguyen.

Author	Posts
February 1, 2024 at 11:36 pm #15257234
davyA	1. The Advanced Translation Editor of WPML is not working (can't connect). I've tried various online solutions, but none have resolved the issue. 2. I encounter an error message when attempting to add my second domain for Spanish translation (cbdmivida.com). Both domains are hosted and pointed to the same hosting. 3. The language switcher in the menu is not displaying on the selected menu as expected. New threads created by Long Nguyen and linked to this one are listed below: https://wpml.org/forums/topic/i-encounter-an-error-message-when-attempting-to-add-my-second-domain-for-spanish-translation/ https://wpml.org/forums/topic/the-language-switcher-in-the-menu-is-not-displaying-on-the-selected-menu-as-expected/
February 2, 2024 at 2:52 am #15257390
Long Nguyen WPML Supporter since 02/2022 Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi Davy, Thank you for contacting WPML support, I'd be happy to help you with this issue. We can handle one issue per ticket only so I will split this ticket into new ones for the second and third issues. In this ticket, I will focus on the first issue "The Advanced Translation Editor of WPML is not working". I suggest you go to Plugins > Add new > Commercial tab > Un-register and re-register your site with a new sitekey. Then go to WPML > Settings > Translation Editor > Editor for new translations: Classic Translation Editor > Save and reload the page > Switch back to Advanced Translation Editor. Refer documentation https://wpml.org/faq/install-wpml/#unregister https://wpml.org/faq/install-wpml/#register Look forward to your reply. Thanks
February 2, 2024 at 5:04 am #15257521
davyA	I have diligently followed all the steps you recommended, but I am still encountering the error message, as evident in the attached screenshot.
February 2, 2024 at 6:38 am #15257815
Long Nguyen WPML Supporter since 02/2022 Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi, I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. Your next reply is set to private to share the info. ❌ IMPORTANT: Please backup your database and website before proceeding ❌ You can use this plugin to create the backup: https://wordpress.org/plugins/duplicator/ ✙ I would need your permission to de-activate and re-activate Plugins and the Theme to change configurations on the site if needed. This is also a reason the backup is critical. Look forward to your reply. Thanks
February 5, 2024 at 2:05 am #15264124
Long Nguyen WPML Supporter since 02/2022 Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi, It could be a temporary issue. Now I see the Advanced Translation Editor is activated as well. Please check screenshots attached. Look forward to your reply. Thanks