This thread is resolved. Here is a description of the problem and solution.
Problem:
The client was experiencing issues with WPML's Advanced Translation Editor (ATE) not being activated and errors when trying to use automatic translation. Despite following previous instructions, the problem persisted, and the client also encountered an error message when attempting to connect with WPML support.
Solution:
1) We asked the client to share the top three errors from the ATE error logs found under WPML->Support to better understand the issue.
2) We suggested unregistering and then re-registering the site from the WPML.ORG account:
- Unregister:
https://wpml.org/faq/install-wpml/#unregister
- Register: strong>https://wpml.org/faq/install-wpml/#register
3) We recommended checking the "Installer Log" under WPML -> Support to ensure the subscription was working correctly.
4) We advised the client to ensure WPML is not blocked by a firewall and to whitelist the following domains:
- wpml.org
- cdn.wpml.org
- api.wpml.org
- api.toolset.com
- cloudfront.net
More information can be found here:
https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/
5) After gaining temporary access to the client's site, we checked the WPML -> Settings and confirmed that the previous issue was resolved. We then asked the client to try completing a translation to see if the issue was fixed.
If the solution provided here is not relevant to your case, either because it's outdated or not applicable, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us: strong>https://wpml.org/forums/forum/english-support/
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
This topic contains 11 replies, has 2 voices.
Last updated by 1 year, 1 month ago.
Assisted by: Marsel Nikolli.