WPML’s Advanced Translation Editor is not working.

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was experiencing issues with WPML's Advanced Translation Editor (ATE) not being activated and errors when trying to use automatic translation. Despite following previous instructions, the problem persisted, and the client also encountered an error message when attempting to connect with WPML support.

Solution:
1) We asked the client to share the top three errors from the ATE error logs found under WPML->Support to better understand the issue.
2) We suggested unregistering and then re-registering the site from the WPML.ORG account:
- Unregister:

https://wpml.org/faq/install-wpml/#unregister

- Register: strong>https://wpml.org/faq/install-wpml/#register
3) We recommended checking the "Installer Log" under WPML -> Support to ensure the subscription was working correctly.
4) We advised the client to ensure WPML is not blocked by a firewall and to whitelist the following domains:

wpml.org
cdn.wpml.org
api.wpml.org
api.toolset.com
cloudfront.net

More information can be found here:

https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/

5) After gaining temporary access to the client's site, we checked the WPML -> Settings and confirmed that the previous issue was resolved. We then asked the client to try completing a translation to see if the issue was fixed.

If the solution provided here is not relevant to your case, either because it's outdated or not applicable, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us: strong>https://wpml.org/forums/forum/english-support/

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 11 replies, has 2 voices.

Last updated by estherJ-5 1 year, 1 month ago.

Assisted by: Marsel Nikolli.

Author	Posts
April 9, 2024 at 10:05 am #15498242
estherJ-5	WPML’s Advanced Translation Editor is enabled but not activated. Go to WPML Translation Management Dashboard to resolve the issue. I have tried several ways to fix that but unable to fix, please give a proper solution.
April 9, 2024 at 12:14 pm #15499079
Marsel Nikolli	Hi, Thank you for contacting WPML Support, I will gladly help you. Can you please go to WPML->Support-> ATE error logs and share with me the top 3 errors you see logged? This will help us understand what might be causing this behavior. Looking forward to your reply, Marsel
April 10, 2024 at 7:50 am #15502524
estherJ-5	Hi, I am attaching a screenshot of the errors in the error logs. Please try to fix it asap.
April 10, 2024 at 8:07 am #15502622
Marsel Nikolli	Hi, Thank you for the update. 1) Can you please try to unregister your site from your WPML.ORG account and then register it again? - Unregister: https://wpml.org/faq/install-wpml/#unregister - Register: https://wpml.org/faq/install-wpml/#register 2) Can you please check the "Installer Log" under WPML -> Support -> Installer Support (blue link at the bottom) to ensure the subscription was working correctly? 3) Please check that WPML is not blocked by a firewall and whitelist the following domains: wpml.org cdn.wpml.org api.wpml.org api.toolset.com cloudfront.net More information: https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/ * Note: Please make sure you have a full backup of your website before making any updates/changes to your website. Let me know how it goes.
April 11, 2024 at 12:22 pm #15509141
estherJ-5	Hi, I tried the above steps that you have told, but still it doesn't work. One more thing i have checked, i was checking the settings option and found that i have selected to "Translation what you choose" but when i tried to select automatic translation then got an error. I have attached the screenshot for the same. And in the Translation Editor getting error that translation is not working and a pop-up with my website id and connect with support-Wpml. Please look into this and try to resolve this issue asap. Waiting for your reply. Thankyou.
April 11, 2024 at 1:02 pm #15509439
estherJ-5	Hi, Please give the proper solution of this, as i am trying from past 2,3 days to fix this but still, i am not getting this issue fixed. Waiting for your reply.
April 11, 2024 at 2:01 pm #15509655
Marsel Nikolli	Hi, Thank you for the updates. I would need temporary access to your site's WP admin to investigate this issue. Please fully back up your site (files and database) and confirm it in your next reply. Your next reply is set to private for you to provide the username and password details. You can safely add your information to these fields. Thanks, Marsel
April 12, 2024 at 12:03 pm #15512769
Marsel Nikolli	Hi, Can you please check the login details, I get an error when I try to log in (Please check the attached image). Thanks, Marsel
April 12, 2024 at 1:14 pm #15513044
estherJ-5	Hi Mersel, I have updated the password in the last message please check that one.
April 12, 2024 at 1:36 pm #15513087
Marsel Nikolli	Hi, Thank you, I was able to access your website and I've checked on WPML -> Settings. I see that the issue you shared before is not going on anymore (as you can check on the attached image). Can you please try to complete one of the translations on WPML -> Translations? Let me know if the issue persists on your end.
April 17, 2024 at 8:06 am #15530005
estherJ-5	Thankyou so much for your support. It's working fine.