Wrong currencies using WooCommerce Multilingual & Multicurrency

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Supporter timezone: Asia/Jerusalem (GMT+03:00)

This topic contains 4 replies, has 1 voice.

Last updated by Itamar 55 minutes ago.

Assisted by: Itamar.

Author	Posts
July 2, 2025 at 9:02 am #17191408
thomasD-100	Background of the issue: I am using WooCommerce Multilingual & Multicurrency with two currencies, EURO and DOLLAR, which change based on the customer's location using MaxMind Geolocation. I tested the website in the US to see how it displays prices. Symptoms: The main shop-page in German shows prices in dollars, which is correct. However, the main shop-page in English shows prices in euros instead of dollars, and the single product page shows prices only in euros. Questions: Why does the main shop-page in English show euro prices instead of dollar prices in the US? Why do single product pages show prices only in euros when viewed from the US?
July 3, 2025 at 8:12 am #17195756
thomasD-100	I notice this morning this in our shop, logged here in Germany: Original price in dollars, retail price in euros. If I clean the cache the problem is solved!
July 4, 2025 at 10:18 am #17200923
Marcel Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: Europe/Madrid (GMT+02:00)	Hi, before your ticket is assigned to one of my colleagues, please allow me to walk you through some initial debugging steps. This will help speed up the support process. Thanks for the info. Do you mean the website cache (via WP Fastest Cache) or the browser cache? Best Regards Marcel
July 8, 2025 at 7:27 am #17212158
thomasD-100	Hi, the website cache, via WP Fastest Cache
July 13, 2025 at 7:41 pm #17231389
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, I'll continue to help you with this issue. I want to review the settings on your site. If you require additional assistance with this, please share the access details to your site with me. I'm enabling a private message for the following reply. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - - Please backup the site files and database before providing us access. -- -- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.-- Regards, Itamar.