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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing a critical site error due to two different ATEs being created with different strings, causing issues with translation jobs. Additionally, there are problems updating WPML plugins.
Solution:
We recommend the following steps to resolve the issues:
1. Navigate to WPML > Support > Troubleshooting.
2. Perform the following actions:
- Synchronize posts taxonomies by selecting 'Pages'/'Posts' from the dropdown before clicking the button.
- Clear the cache in WPML.
- Remove ghost entries from the translation tables.
- Fix element_type collation.
- Fix WPML tables collation.
- Synchronize local job ids with ATE jobs.
- Synchronize translators and translation managers with ATE.
- Assign translation status to duplicated content.
- Set language information.
- Fix post type assignment for translations.
3. Clear the caches from your site and browser.
4. Cancel the in-progress job by following the instructions outlined here.
5. Open the default page in the WordPress editor, make a small change in the Title, save the changes to trigger a translation update, and then update the translation.

If these steps do not resolve the issue or if you encounter further problems, such as errors in the debug log or issues updating the plugin, we recommend checking your user profile settings or refreshing your WPML license data. If necessary, unregister and re-register WPML on your site.

If the solution provided here does not resolve your issue or seems outdated, please visit our known issues page, verify the version of the permanent fix, and ensure you have installed the latest versions of themes and plugins. If the problem persists, do not hesitate to open a new support ticket here.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 16 replies, has 2 voices.

Last updated by Prosenjit Barman 6 months ago.

Assisted by: Prosenjit Barman.

Author Posts
July 30, 2024 at 9:52 am #16019773

Jasmin

(just to keep this ticket open...)

July 31, 2024 at 6:07 am #16023049

Prosenjit Barman
Supporter

Languages: English (English )

Timezone: Asia/Dhaka (GMT+06:00)

Hi There,
Thank you for the update.

In case of inactivity, the ticket may be closed after 7-10 days. If that happens, feel free to create a new ticket and include a link to this one as a reference. This way, we can continue the investigation from where we left off.

Looking forward to your response and we're always here to help.

Best regards,
Prosenjit

August 8, 2024 at 12:34 pm #16052679

Jasmin

Hello Prosenjit
Thank you for your patience. I now learned how to 'search'. The issue is solved at the moment. Thanks a lot.

Jasmin