Skip to content Skip to sidebar

Home › Support › English Support › [Resolved] Your account has debt Problem

[Resolved] Your account has debt Problem

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: 

This topic contains 3 replies, has 2 voices.

Last updated by Carlos Rojas 1 year, 4 months ago.

Assisted by: Carlos Rojas.

Author Posts
March 11, 2024 at 8:53 am #15393587

michaelL-16

Hi WPML Team,

I'm unable to activate the pay-as-you-go option on my website. I got this error "An error occurred when confirming the subscription: your account has debt".

Please resolve this issue at earliest as I need to automatic translate the content on my website.

Regards
Bobo Chou

Your account has debt Problem.png
March 11, 2024 at 9:00 am #15393672

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hello,
Thank you for contacting us

You can pay the outstanding debt via this link: hidden link

Once the debt is paid, then you will be able to activate Pay As You Go.

Regards,
Carlos
March 11, 2024 at 9:24 am #15393743

michaelL-16

Hi Carlos Rojas,

Thanks for your prompt reply. My site (hidden link) shows 0 payment in the invoice. See uploaded image.

Could you please help me confirm the following question?

1. The $98.20 payment you sent is just for hidden link ?

2. Could you tell me when I used it?

Thanks a lot

Regards
Bobo Chou

ATE-422484_00.jpg
March 11, 2024 at 9:41 am #15393952

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi Bobo Chou,

1.- Yes, the payment is for hidden link

2.- The date range is Jan 8 – Feb 3, 2023