Problem: The client updated the privacy policy and homepage translations using the Advanced Translation Editor. Although the changes appear correct in the editor, they are not visible on the website's frontend. This issue is common with sites using page builders like Elementor and caching mechanisms.
Solution: 1. Clear WPML's internal cache and any site-level caches: * Go to WPML → Support → Troubleshooting in your WordPress admin. * Scroll down and use the options to clear caches. 2. If the issue persists, consider deactivating caching or optimization plugins temporarily to check if they are causing the issue. 3. If translations still do not appear, it might be necessary to check for server-level or host-managed caching outside of WordPress plugins and investigate possible synchronization issues between Elementor, the Astra theme, and WPML.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: The client has upgraded from the WPML Blog version to the CMS version and is facing issues with accessing the full functionality of the CMS version. Despite the payment being processed and receiving an invoice, the client's account still shows only the Blog version, and attempts to reinstall the plugin resulted in a message that the same version is already installed. Solution: We confirmed that the client is already using the Multilingual CMS subscription, which includes all WPML add-ons. There is no need to reinstall the core WPML Multilingual CMS plugin as both subscriptions include it. We recommend following our official tutorial to set up WPML on the WordPress website and start translating content. You can find the tutorial here: https://wpml.org/documentation/getting-started-guide/
If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket for further assistance.
