Problem: The client reported that after translating their website and switching languages from the original to translated versions, the page layout changes from wider to tighter. Solution: We recommended the following steps to address the issue: 1. Ensure that the WPML plugin setup follows the instructions provided in the documentation, particularly focusing on the theme option settings. For detailed guidance, visit https://travelerwp.com/how-to-set-up-wpml-plugin/. 2. If the problem persists, enable error reporting to gather more detailed information about the issue. This involves modifying the 'wp-config.php' file to enable WP_DEBUG and related settings. Here is the code to add:
After implementing these changes, check if a debug.log file is created in the wp-content directory and review its contents.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket for further assistance.
Problem: The client is experiencing a critical error caused by the WPML Multilingual CMS plugin, which prevents access to the WordPress dashboard.
Solution: If you're encountering a similar issue, we recommend the following steps: 1) Ensure you have a full backup of your website and database. 2) Try cancelling all existing jobs in progress. 3) Utilize the WPML Troubleshooting Options. 4) If the issue persists: - Deactivate all plugins except WPML. - Switch to a standard theme, such as Twenty Twenty-Four. - Check if the issue still occurs. - Reactivate plugins one by one to identify any conflicts. - If all plugins are reactivated and the site works, switch back to your original theme to check if it causes the problem.
If these steps do not resolve the issue, the solution might be outdated or not applicable to your specific case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are experiencing an issue where a popup window displays 'Review not available' when trying to accept automatically translated pages using the Traveler Theme. Solution: This problem usually occurs if the post cannot be previewed properly. To resolve this, please follow these steps: 1. Navigate to WPML → Translations. 2. Locate the post you wish to approve. 3. Approve the translation directly from there. For detailed guidance on approving translations, visit how to review automatic translations.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
Problem: You are using the Traveler theme with WPML and have encountered an issue where automatic translation stops after translating 10 pages. Additionally, you are unable to preview the translated pages. Solution: For the issue of automatic translation stopping, it appears that the translation credits available on your site might not be sufficient to translate all the content. We recommend adding more credits to your site and observing if the automatic translation resumes effectively. You can also consider using the Pay As You Go subscription, which allows you to pay for the credits used after translation without the need to preload credits. For detailed guidance, please follow the documentation on Automatic Translation Pricing.
If this solution does not resolve your issues or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML Support Forum.
Problem: The client needed to change the font style for the translated language and could not find an option to do so. Solution: We recommended using CSS code to apply different fonts for each translation. Here is an example of how to target the Arabic language:
To target all paragraphs in the Arabic translation, the client should add the
<p>
tag:
html[lang="ar"] p{font-family: "Hoverla Font ENG" !important; font-size: 24px !important;}
For targeting more HTML tags, such as paragraphs, links, and headers, the following code can be used:
html[lang="ar"] p, html[lang="ar"] a, html[lang="ar"] h1{font-family: "Hoverla Font ENG" !important; font-size: 24px !important;}
We also informed the client that custom CSS is beyond our Technical Support guidelines, but we provided these examples as a courtesy.
Please note that this solution might be irrelevant due to being outdated or not applicable to your case. If so, we encourage you to open a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: 1. The client experienced an issue where after performing auto-translation, the text direction did not correctly adjust for Arabic text and numbers. 2. The client needed guidance on changing the font style for the translated language.
Solution: For the first issue, we explained that WPML allows for content translation into RTL languages but does not control the RTL layout, which is determined by the CSS rules of the WordPress theme. We provided documentation to help understand RTL support better:
Please note that the solution provided might be irrelevant due to being outdated or not applicable to your case. If the solution does not resolve your issue, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
