Problem: The client is experiencing an issue where the website menu remains in Italian when switching to English, despite the pages being correctly displayed in English. The client mentioned that the menu named 'TDP Menu Italian - Inglese' is not appearing in the list of WPML. Solution: First, we recommended checking if the client had followed the steps for translating navigation menus as outlined in our documentation: https://wpml.org/documentation/getting-started-guide/translating-menus/. We also noticed that the WordPress Memory Limit was set below the recommended settings. We advised increasing the memory limit by adding the following lines to the wp-config.php file:
After updating the memory settings, the client should verify the changes under WPML > Support > WordPress > Memory limit. Additionally, for the issue with the custom links in the menu, we directed the client to edit the English Language navigation menu directly from their admin panel at https://www.trullodellapace.it/wp-admin/nav-menus.php?menu=288&lang=en.
If these steps do not resolve the issue or if the information provided becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should further assistance be needed, please open a new support ticket at WPML support forum.
