Problem: The client needed assistance with translating live feed Google reviews using the Business Reviews plugin from "Rich plugins".
Solution: We informed the client that the plugin might not be fully compatible with WPML as it is not listed in the Official WPML-compatible plugins repository. We provided two methods to attempt translating the strings, assuming the content is available on the site and not loaded externally.
1. Enable the "Look for strings while pages are rendered" option in WPML > String Translation, visit the page with the string, and then search for the string in WPML > String Translation.
Please note that this solution might be irrelevant due to being outdated or not applicable to your case. If so, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If you need further assistance, please contact us in the WPML support forum.
Problem: After moving a site from a development server to a live URL, the translation panel still shows the development URL in the default language left panel on some pages.
Solution: 1. Check the default content for any links pointing to the development site and replace them with the live site URL. 2. If no such URLs are found, the issue might be due to cached data or entries in the database. Follow these steps: - Back up your site. - Navigate to WPML > Support > Troubleshooting. - Click on the buttons indicated in the provided screenshot to clear any cached data or incorrect database entries. - Open the default page in the Elementor Editor and re-add the link. - Update the translation and check if the development site URL still appears in the translation editor.
If this solution does not resolve your issue, please open a new support ticket with us and we will be happy to assist you further.
