Problem: The client is experiencing an issue where the menu in the English dashboard does not match the menu on the website. Solution: We recommend using WPML's WP Menus Sync feature located in WPML → WP Menus Sync to synchronize menus across all languages. This will match the translated menus to the default language menu. After synchronization, use String Translation to translate URLs and labels for any custom links. For more information about the WP Menus Sync feature, please visit Translating Menus documentation.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket in our support forum.
