Problem: The client added a custom language switcher in their header Elementor template. After switching languages, the language switcher is only visible in the default language and becomes hidden in other languages. Solution: We recommend going to the header template where the language switcher was added in Elementor. Make a small change and save it. Ensure that the translated version of the template is 100% complete. This should resolve the issue of the language switcher being hidden after changing languages. If this does not resolve the issue, as a less recommended option, you can change the language from the top admin bar, go to Elementor in the translated page, and add the shortcode there too.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
The client is experiencing issues with translating their website content using WPML, despite having bought credits and using automatic translation. The menu translates, but the web content does not.
Solution:
We recommend checking the translation status of your posts and pages. First, navigate to Posts>>All Posts or Pages>>All Pages in your site's default language. You can switch between languages using the Dashboard language switcher at the top header. Look for Pencil Icons next to the posts/pages in the list, which indicate that translations are available. If you see these icons, click on them to open the WPML Translation Editor and verify if the content shows as translated.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend opening a new support ticket. Also, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through our support forum at WPML Support Forum.
