angelinaP

Problem:
The client is using Kubio Pro page builder and encounters an issue where the layout is not applied when translating a page. The client also experienced an error when trying to translate a template and is considering a complete reset of translations or the plugin.

Solution:
1. We suggest reaching out to Kubio Pro's support for specific steps to ensure compatibility with WPML: https://kubiobuilder.com/contact/#support
2. We recommend asking Kubio Pro to join our 'Go Global' program to help make their product fully compatible with WPML: https://wpml.org/documentation/theme-compatibility/go-global-program/
3. If the client decides to request a refund for the WPML subscription, they can do so through their WPML account: https://wpml.org/purchase/refunds/
4. For resetting WPML, we provided documentation on how to reset WPML and delete all translation data: https://wpml.org/documentation/getting-started-guide/language-setup/deleting-languages-and-plugin-data-by-doing-a-wpml-reset-on-your-site/

If this solution doesn't look relevant, please open a new support ticket in our forum for further assistance: https://wpml.org/forums/forum/english-support/