Problem: The client is experiencing issues with the WPML String Translation plugin, which disrupts the CSS and affects the display of Avada options in the backend. Solution: We recommend checking if the Avada parent theme, Avada Core, and Avada Builder plugins are updated to their latest versions. If after updating, the problem still persists, it might be helpful to check for conflicts with other plugins. Updating all plugins can resolve such issues. If the issue continues, we suggest providing access to your site for further investigation. Please ensure to back up your site files and database before providing access. For more details on privacy and security, visit our privacy and security policy.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket for further assistance at WPML support forum.
Problem: The client is experiencing an issue where Vimeo videos are not displaying correctly within LearnDash lessons when WPML plugins are activated. Solution: We have replicated the issue and determined that it is not related to WPML plugins. We recommend the following steps for troubleshooting: 1. Clear all browser cookies and data. 2. Revisit the site. 3. Accept the cookie notice and then view the lesson. If these steps do not resolve the issue, or if this solution does not seem relevant to your situation, please open a new support ticket with us for further assistance.
