Problem: The client was unable to see the updated translation of an address on the front-end of their website, although it was visible in the translation editor. The issue was specifically with the footer not updating on the front-end using the Divi theme. Solution: We recommended the client to ensure that the footer template translation is updated whenever the default language footer is updated. This involves checking the Divi templates for the footer, header, and body within their WordPress admin area. Here are the steps: 1. Navigate to the footer template section at yourdomain/wp-admin/edit.php?post_type=et_footer_layout 2. Do the same for the header and body templates if necessary. After the client provided access details, we updated the default language and its translation directly, which resolved the issue.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
