Problem: Every time the client has a page translated, the English navigation menu breaks. This includes both the top navigation menu and the three images used for navigation on the homepage. Solution: We recommend checking the following steps to resolve the issue: 1. Ensure that a new site key is created specifically for the staging site using the correct staging URL, and that the key is properly registered on the site. 2. Verify if any other plugins might be blocking the requests. 3. Contact your hosting provider to ensure that outgoing requests are not being blocked and ask them to whitelist the following domains:
If these steps do not resolve the issue, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket for further assistance.
