carloA-3

Problem:
The client has a Contact Form 7 form translated into 3 languages. The form submissions are being received when the form is filled out in the original language, but not when filled out in the translated languages.

Solution:
We recommend adding a custom XML configuration to ensure that the email recipient field is translatable. This can be done by going to WPML > Settings > Custom XML Configuration and adding the following code:

<wpml-config>
    <custom-fields>
        <custom-field action="translate">_mail</custom-field>
        <custom-field action="translate">_mail_2</custom-field>
    </custom-fields>
    <custom-fields-texts>
        <key name="_mail">
            <key name="recipient" />
            <key name="subject" />
            <key name="body" />
        </key>
        <key name="_mail_2">
            <key name="recipient" />
            <key name="subject" />
            <key name="body" />
        </key>
    </custom-fields-texts>
</wpml-config>

After adding the custom XML, make a change in the original form and then translate it. For more information on using XML configurations with WPML, please refer to our documentation:

• Language configuration files

Please note that this solution might be outdated or not applicable to your case. If it doesn't resolve your issue, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket. You can reach our support forum here: WPML support forum.