Problem: The client is developing a site using WPML with the Avada theme and is facing issues while trying to translate menu items. Specifically, the Dutch menu appears on English and French pages, and the menu disappears unless using the customizer. Additionally, when using Avada's 'edit live' feature, the default NL works fine, but French and English show a forever loading icon. Solution: We recommended following the steps in our guide to translate the menus, which can be found here: Translating Menus Documentation. It's important to double-check if the issue disappears after following these steps. If problems persist, such as imported data causing issues due to its structure, it might be necessary to consider that the data is not production-ready and could be corrupted. We also suggested creating a full site backup before making further changes.
If this solution does not resolve your issue, or if it seems outdated or not applicable to your case, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML Support Forum.
