Problem: The client was experiencing issues with widgets such as the 'add to cart button' and 'product descriptions' not appearing on the Italian single product page. Despite deactivating all plugins and clearing the cache, the problem persisted. Solution: We recommended the client to test the site in a minimal setup by keeping only the theme, WPML/WCML plugins, and must-have plugins active while disabling all others. We also advised clearing the website's cache after switching to this minimal setup. Upon further investigation, we identified a fatal error caused by an incorrect translation of the string '%s quantity' in the context of WooCommerce. Correcting this translation resolved the issue on the staging site. We suggested the client to apply this fix on the production site and verify if the problem was resolved.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client is trying to set up the Euro currency for different countries on their WooCommerce site, such as France, Germany, and Italy, with different shipping fees for each. They encountered an issue where they could not create multiple instances of the Euro currency for different countries using the WooCommerce Multilingual plugin. Solution: We explained that if the currency is set based on the Site Language, only one currency per language can be configured. However, by basing the currency on the client's location, it's possible to assign a specific currency to multiple countries. We recommended using the geolocation feature, which allows users from specific countries to see the corresponding currency. For detailed steps on setting this up, we advised checking the guide on multi-currency support in WooCommerce.
If this solution does not apply to your case, or if it seems outdated, we highly recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, feel free to contact us at WPML support forum.
Problem: The client reported two issues: one on the shop page and a translation problem on both Translation Management and Page translation. Specifically, the 'Edit translation' option was not working and was not clickable.
Solution: For the first problem, we recommended the following steps: - Navigate to Plugins -> Add New -> Commercial in your website. - Unregister WPML by clicking the unregister link. - Visit https://wpml.org/account/sites/ and delete the existing site key. - Create a new site key. - Return to Plugins -> Add New -> Commercial on your website. - Click the register link and use the new site key to register WPML again. For the second issue, we advised the client to: 1) Take a full backup of the site and database. 2) Deactivate all plugins except WPML. 3) Switch to a standard theme like 2024. Then, recheck for the problem. If it persists, we suggested trying the WPML Troubleshooting Options available at https://wpml.org/documentation/support/wpml-troubleshooting-options/.
If these steps do not resolve your issues, or if they seem outdated or irrelevant to your case, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, visit our support forum at https://wpml.org/forums/forum/english-support/.
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