deborahv-3

Problem:
The client subscribed to WPML to resolve an issue with their existing Polylang plugin but still faces the problem and wishes to cancel their subscription and get a refund.
Solution:
We advised the client to request a refund by visiting https://wpml.org/purchase/refunds/.

If this solution is not relevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.