Problem: After pushing the website to production, the client is facing issues with WPML: the WPML edit button is not visible in the backend, and attempts to edit products redirect back to the homepage. Despite registering the site and installing all WPML plugins, it still indicates some plugins are not installed. Solution: We identified that a custom function in the theme, designed to remove all notices in the WordPress dashboard, was causing the issue. We recommend commenting out this function:
After doing so, navigate to WPML → Translation Management and follow the migration banner. This should resolve the issue and allow WPML to function normally.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket at WPML support forum.
Problem: The client reported an issue where some pages were not translating correctly, and occasionally, the page would break or load improperly after translation. Solution: We first verified the links provided by the client. It appears that the specific product link mentioned was not accessible. We asked the client to provide a backend link for further investigation to ensure the correct product was being referenced and to diagnose the translation issues more accurately.
If you're experiencing similar issues with page translations or page breaks, we recommend checking the links to your translated content to ensure they are correct and accessible. Additionally, verify that your WPML and other related plugins are up to date.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: After switching from AISEO to Rank Math for website translations, the client noticed that headers and sidebar categories remained untranslated, despite the content being properly translated. The issue was inconsistent, with some elements translating correctly in some instances but not in others. Solution: We identified that the 'active ingredient' was not translating due to it not being handled in the Translation Editor. To resolve this, we recommend: 1. Make a slight change to the product description in the original language, update the product, and then revert the change. 2. Open the Advanced Translation Editor and manually translate the 'active ingredient'. 3. Complete the translation. If you're experiencing similar issues, we suggest following these steps. Additionally, it's important to ensure that all translations are properly managed in the Translation Editor.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
