Problem: The client is experiencing an issue where the fields such as ETHNICITY, AGE, HAIR, etc., on a French page are displayed in English when hovering over elements, despite being on the translated page.
Solution: First, we identified that the client is using the ICON List Elementor widget to list the details. We then provided a custom WPML language configuration to be added in WPML>>Settings>>Custom XML Configuration:
After adding the configuration, we advised the client to update both templates in the original language after a minor edit to refresh the translation settings and then update its translation. We also suggested clearing all types of caches to ensure the issue is resolved.
In a follow-up, we noted that the issue might be related to cache, as it was working as expected on our end. We recommended the client to clear all types of caches again and check if the issue persists.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
Problem: The client is experiencing issues with the French translation pages not working, while the English versions are functioning correctly. Solution: We recommend the following steps to resolve the issue: 1) Clear all types of caches to ensure the issue still exists. 2) Navigate to WPML >> Languages >> Make themes work multilingual. 3) Select the Adjust IDs for multilingual functionality option. 4) Save the changes. 5) Go to Settings >> Permalinks. 6) Resave the settings.
If the problem persists, it might be due to the solution being outdated or not applicable to your case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket in the WPML support forum.
Problem:
The client is trying to translate their website into French. Some elements, such as buttons and page titles, do not translate correctly or sometimes load the English version of the page despite following the WPML for Elementor tutorial. Additionally, the client is using ACF
Solution:
First, we recommend taking a full site backup. Then, run the following SQL query through tools like PHPMyAdmin:
UPDATE wpwj_posts AS posts_translated JOIN ( SELECT trans_attachments.element_id AS translated_attachment_id, (SELECT posts_new_parent.ID FROM wpwj_posts AS posts_new_parent INNER JOIN wpwj_icl_translations AS trans_new_parent ON posts_new_parent.ID = trans_new_parent.element_id WHERE trans_new_parent.trid = ( SELECT trid FROM wpwj_icl_translations WHERE element_id = posts_original.post_parent AND element_type LIKE 'post_%' ) AND trans_new_parent.language_code = trans_attachments.language_code LIMIT 1) AS new_post_parent_id FROM wpwj_icl_translations AS trans_attachments INNER JOIN wpwj_icl_translations AS trans_original ON trans_attachments.trid = trans_original.trid AND trans_original.element_type = 'post_attachment' AND trans_original.source_language_code IS NULL INNER JOIN wpwj_posts AS posts_original ON trans_original.element_id = posts_original.ID WHERE trans_attachments.element_type = 'post_attachment' AND trans_attachments.source_language_code IS NOT NULL ) AS updates ON posts_translated.ID = updates.translated_attachment_id SET posts_translated.post_parent = updates.new_post_parent_id;
After running the query, if the problem persists, update one of the English posts by making a minor edit to the content to refresh the translation settings and then update the French translations.
If this solution does not apply to your case, or if it seems outdated, we encourage you to open a new support ticket for further assistance. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: The client has an issue with the WP Customer Review plugin where customer reviews are not automatically translated, nor are they added to the French version of the pages after approval. Solution: We recommend checking the WPML settings to ensure that the 'Reviews' post type is set to 'Translatable'. This can be done by navigating to WPML>>Settings>>Post Types Translations. For detailed instructions, please refer to our documentation: Translating Custom Posts.
If this solution does not apply to your case, or if it seems outdated, we encourage you to open a new support ticket for further assistance. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
