Problem: The client updated product images on their website using a plugin to replace images, but the new square images are not appearing on the translated versions of the product pages. The original pages display the updated images correctly, while the translated pages still show the old rectangular images. The client attempted to synchronize the images via WPML's Settings > Media Translation but it did not resolve the issue.
Solution: We recommend the following steps to ensure that the updated images appear on all translated pages: 1. Open the original content in the WordPress Editor and remove the image from the content. 2. Upload a completely new media file to the media library. 3. Translate your content. 4. Replace the image inside the media library with the new one.
This workflow should prevent the issue from occurring. If the image is not automatically replaced on the original post, it is expected that the translation will not show the new image, as it no longer exists in the media library.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
Problem: The client's website displays reviews in multiple languages, each with an associated flag representing the language of the original review. However, when a review is translated, the flag changes to that of the translation language instead of staying as the flag of the original language.
Solution: 1. We explained that the behavior observed by the client is expected and by design. When a review is translated, the flag of the currently displayed language is shown. This is explained in our documentation on Translating and Displaying Product Reviews.
2. If the client prefers not to display flags with reviews, they can disable the option by going to WooCommerce > WooCommerce Multilingual > Settings and unchecking 'By default the reviews should be displayed in all languages.' More information can be found in our documentation on Showing Product Reviews in All Languages.
Please note that the solution provided might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket. You can do so by visiting the WPML support forum.
