Problem: The client is experiencing issues with a 3rd party plugin widget not translating correctly. Specifically, the titles on product filters and the 'Search Products...' placeholder are not appearing in the correct language. Additionally, the client mentioned that posts set to publish when the original is published are being published prematurely. Solution: For the translation issues with the widget, we recommend duplicating the category filter and assigning the appropriate language to each duplicate. This method should help ensure that the widget displays correctly in each language. For the issue of posts being published prematurely, ensure that the 'Publish the translated post when the original is also published' option is correctly configured to match your scheduling needs.
If these solutions do not resolve your issues or if they seem outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should further assistance be needed, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client is facing an issue where the newest blog post does not appear in the Post Grid, Post Timeline, and Post Carousel on the French and English versions of the homepage and blog page. Solution: We recommended the client to check if the post is still in drafts on the translated pages. If it is, they should publish it to ensure it appears in the translated versions. This can be done by editing the pages at the provided staging links and publishing the posts. Additionally, if the 'Publish the translated post when the original is also published' option is enabled, and posts are not publishing as expected, it might be due to third-party plugins or server delays.
If this solution does not resolve the issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
