giovannaV-2

Problem:
You accidentally upgraded to the Agency plan when you intended to make an annual payment for your CMS plan. Now, you are unable to switch back to the CMS plan, and attempts to repurchase the CMS plan indicate that you already have a plan with all features included.
Solution:
We recommend contacting our admin team to resolve this issue. They can assist you in reverting to the CMS plan. Please use the following contact form to reach out to them: https://wpml.org/home/contact-us/contact-form/

If this solution does not apply to your situation, or if it seems outdated, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.