Problem: The client is experiencing an issue where custom fields are not displaying on the front end of the English version of their website built with Oxygen and Meta Box, using WPML. However, these fields appear correctly when logged in as an administrator. Solution: We recommend setting up a staging environment to safely test without affecting the live site. Follow these steps: 1) Deactivate all plugins and switch to a default theme to check for any conflicts. 2) Examine the Apache configuration for any non-standard changes or extensions, especially in the .htaccess file. 3) Check the server logs for more detailed insights into the issue. 4) Deactivate WPML to see if the issue with the custom fields persists in the default language.
If these steps do not resolve the issue, or if the information provided here becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket.
Problem: The client is experiencing an issue where pages that take data from MetaBox display the correct translation in Greek, but when switching to the English version, the Greek translation persists. This problem only occurs for logged-out users; logged-in admins see the correct translations in both languages.
