Problem: You are trying to implement languages on subdomains for your site, but the subdomain redirects to the main site despite DNS records being correct. Solution: First, we recommend disabling WPML to check if the subdomain still redirects to the main site. If the redirection persists, it indicates that the issue is not related to WPML but may stem from another source. Possible causes could be the Redirection plugin or the Nginx configuration file.
If this solution does not resolve your issue or seems outdated, please visit our known issues page and verify that you have the latest versions of themes and plugins installed. If the problem continues, we highly recommend opening a new support ticket here.
Problem: You are unable to apply credits to your development site because it does not appear on your WPML account page, despite having registered the site. Solution: We discovered that your sites might be connected to different WPML accounts or have been transferred between accounts, which could be causing the issue. We recommend the following steps: 1. Disconnect both sites to potentially resolve the credit assignment issue. Follow the steps below to disconnect a site: - Go to WPML → Translation Management and click the Tools tab. - Expand the Connected sites dropdown. - Click the unlink icon next to the site you wish to disconnect. - Documentation on disconnecting sites 2. After disconnecting, try to add credits again to your site from your WPML account. 3. If the issue persists, consider removing the site from your WPML account and adding it again as a test.
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, you can open a new support ticket for further assistance at WPML support forum.
Problem: The client is experiencing issues with updating credits in WPML after moving accounts and also facing site crashes. The site crashes are linked to the translation of a large number of media files, and the credits won't update due to issues with the automatic translation account ID. Solution: If you're experiencing similar issues with updating credits in WPML, we recommend the following steps: 1. Visit https://wpml.org/account/sites and remove the initial WPML key for the site where the credits are stuck. 2. Generate a new WPML key. 3. Go to your website's backend > Plugins > Add new > Commercial > Unregister WPML from the old key and re-register WPML with the new key. 4. Re-add the credits to your site by following the steps here: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
