Problem: The client is experiencing issues with the Contact Form 7 plugin not working in the English version of their website, despite being correctly translated with WPML. The form is supposed to connect to the GetResponse Email Marketing System via the Bit Integrations plugin. Solution: We recommend taking the following steps to troubleshoot the issue: 1. Ensure you have a full backup of your website and database. 2. Update WordPress to the latest version and check if the issue persists. 3. Deactivate all plugins except for WPML, Contact Form 7, and the Contact Form 7 multilingual addon, then test the form again. If the form works without the Bit Integrations plugin, it suggests that the issue may be with the Bit Integrations plugin, which is not on our compatibility list. In this case, we advise contacting the support for the Bit Integrations plugin. Additionally, plugin authors can join the WPML’s Go Global program to ensure compatibility.
If this solution does not seem relevant to your situation, please open a new support ticket in the WPML support forum.
Problem: The client used WPML's Automatic Menus Sync and noticed that the English "Home" menu item shows an error that the translation doesn't exist. The page was already translated and the translation is accessible. Solution: The Homepage menu item points to an untranslated page in the default menu. It was fixed with the following steps: 1. Remove the current "Home" item from the menu. 2. Add the correct homepage to the menu. 3. Rerun the menu synchronization process. If this solution does not seem relevant to your issue, please feel free to open a new support ticket with us.
