Problem: You are unable to update the translation of 'footer-sml-section-2-credit' in English after updating the text in French. This issue might be due to a database corruption, where certain values in the icl_strings table are incorrectly set. Solution: To resolve this, you need to access your database and modify the icl_strings table. Specifically, look for entries under admin_texts_astra-settings where the columns string_package_id and location are set to 0. Change these values to NULL. After making these changes, you should be able to translate the text via WPML --> String Translation.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
Problem: The client is trying to translate the WooCommerce product slug from 'produits' in French to 'product' in English, but the URL does not reflect the translated slug even though it appears translated in WPML. Solution: If you're experiencing this issue, we recommend that after changing the product URL structure in the permalink settings, you should also resave the settings in WPML. Specifically, go to WPML -> Settings and resave it. This action should ensure that the slug translation is properly applied and saved.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
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