Problem: You are trying to renew your subscription, but your site is marked as not renewed and your account is inactive despite having proof of payment from your bank. Solution: We have identified that your payment was processed via a PayPal eCheque. When using your bank account for payment, PayPal treats it as an eCheque, meaning the payment is still being processed. Once the payment clears, your account will automatically be reactivated, which typically takes a few days. You might receive an automated email indicating a failed payment; please disregard this as it is a system error specific to eCheque payments that we are currently addressing.
If this solution does not resolve your issue or seems outdated, or if it does not apply to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
