Problem: The client wanted to display the language text next to the flag in the main menu only after clicking the flag to show the submenu. Solution: We suggested the following steps: 1. Navigate to WPML -> Languages -> Menu language switcher. 2. Adjust the language switcher settings to show the names of the languages by clicking on the pencil icon. 3. Add the following CSS code to the style.css file in the root folder of the website's theme:
If that does not work, we recommended trying to target the current language menu and the sub-menu items separately with this CSS:
.gp-nav .menu li a .wpml-ls-display{ display: none; } .gp-nav .menu li .sub-menu li a .wpml-ls-display{ display: inline-block; }
Please note that the solution provided might be outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
Problem: The client is experiencing issues with the WPML plugin where the gallery content is not being duplicated correctly when creating translations for new languages. Specifically, the gallery content is not pulled through when using the 'Copy Content from English' feature for Arabic and French translations, although it previously worked for Spanish.
Solution: We recommend ensuring that the 'duplicate media' checkboxes are checked when translating pages. Instead of using the 'copy' option, it is better to use the 'duplicate' option for media items. This will create new entries in the database for the translated image captions, titles, meta text, and other information, which is necessary for the translations to work correctly.
If you're experiencing this issue, we suggest you: 1. Check the 'duplicate media' checkboxes in the Media attachment section on the edit page screnn. 2. Use the 'duplicate' option when translating pages to ensure all media content is properly duplicated.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us for further assistance.
Problem: The client was experiencing an issue where duplicating a published post resulted in the duplicate being immediately published, rather than staying in draft as expected. Solution: We explained that the behavior observed is by design in our plugin. When using the "duplicate" feature, the status of the original page or post is copied to the duplicate. Therefore, if the original is "published", the duplicate will also be "published". We asked the client to share more about their workflow to understand why they are duplicating pages or posts that aren't ready to be displayed, so we could suggest a more suitable alternative workflow.
If this solution is not relevant to your situation, because it might be outdated or not applicable to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please contact our support forum.
Problem: The client reported that the WPML plugin was causing CPU overload due to a large number of duplicated queries to the database.
Solution: We recommended the client to navigate to WPML->Settings->Post Types Translation and change the option from "Translatable - use translation if available or fallback to default language" to "Translatable - only show translated items" for Posts, Pages, and products.
If this solution does not apply to your case, or if it seems outdated, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: The client is experiencing an issue where all categories are synchronized, but a notice indicating that some taxonomy terms are out of sync between languages persists. Solution: Ultimately the customer reported that this was likely a migration issue, he was able to fix the issue by returning to the old location.
Problem: The client is unable to translate certain elements on their website, including the word 'Recommended' in a sidebar created with the Visual Sidebar Editor plugin for WPBakery Visual Composer, strings from the YARPP plugin for related posts, and the comment section.
Solution: If you're experiencing issues with translating sidebar elements, related posts, or the comment section, we recommend you follow these steps: 1. Ensure you have a backup of your website. 2. Navigate to WPML > Settings > Custom XML Configuration, paste the following code, and save:
3. Go to WPML > Theme and Plugins localization and scan the YARPP plugin. 4. Proceed to WPML > String Translation and translate the strings that were indicated in the screenshot provided by the client.
Following these steps should resolve the translation issues. If this solution doesn't look relevant to your problem, please open a new support ticket with us.
