Problem: The client is experiencing a redirect issue where a category page is incorrectly redirecting to a product page. Both the category and the product have the same slug 'sac-en-paille-marocain', which is causing the redirection. Solution: 1. Clear the website's cache, including server-side cache, to ensure no old redirects are stored. 2. Verify that no redirects are set in the Redirection plugin. 3. Change the slug of either the translated product or category to ensure they are unique. This step should resolve the conflict and stop the incorrect redirection.
If these steps do not resolve your issue, or if the information provided here becomes outdated, we recommend checking the related known issues and verifying that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client has translated almost all products, but the images do not show on the translated product pages in French and German versions after uninstalling the WPML Media Translation plugin, despite confirmation from a WPML support agent that it was safe to remove. Solution: If the client did not use different images for the translations, then deleting the Media Translation plugin should be safe. For more information, visit WPML Media Translation documentation. We recommend going to WooCommerce → WooCommerce Multilingual & Multicurrency → Status, and clicking the troubleshooting link (/wp-admin/admin.php?page=wpml-wcml&tab=troubleshooting) to run the following options:
Sync product "gallery images"
Sync product categories
Additionally, we suggest running the "Product lookup tables" option in WooCommerce → Status → Tools. Before making any changes, please ensure to back up the database first. Updating the translation for the homepage might also help. To update the page translation, modify the original page slightly, save it, navigate to the WPML translation editor, and complete the translation. Again, please back up your database before making any changes.
If this solution does not resolve the issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is unsure whether to translate Store URLs and is questioning the importance and necessity of the WPML Sticky Links plugin in relation to permalink structure. Solution: If you're wondering about translating Store URLs, we recommend that you do so as it is safe for your permalink structure. Regarding the WPML Sticky Links plugin, it is not essential or mandatory for your site. You can safely deactivate and delete it.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: You are wondering if you should translate taxonomy labels and slugs for Shipping class and attributes, as the pencil icon appears but it's still empty inside. Solution: We recommend translating the taxonomy labels and slugs. The pencil icon indicates that translations might be missing for some attributes. Please ensure that all attributes are translated. If the icon persists, it could be due to at least one translation still missing for a given attribute.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client is experiencing issues with Google Search Console showing over 685 errors named 'Alternate Page with Proper Canonical Tag'. The client is confused about the meaning of this status and how to identify pages that should be indexed after activating WPML. Solution: We explained that the 'Alternate Page with Proper Canonical Tag' status in Google Search Console is not an error but an informative alert indicating that Google has recognized multiple versions of a page with the same canonical URL. One version is treated as the primary, and others are not indexed as duplicates. This setup is typical when using WPML with the WPML SEO and Yoast SEO plugins, which manage canonical tags for all languages. To ensure that the correct pages are indexed: 1. Confirm that your canonical tags reflect your indexing intentions. 2. Use tools like Screaming Frog SEO Spider to audit your site's canonical tags. 3. Adjust canonical tags where necessary to ensure each unique content page is recognized by Google. For more details, check the documentation here: WPML SEO documentation
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
for SEO purposes and is unsure how to handle placeholders and actual text within the string. Solution: We recommend translating only the actual text within the string and keeping the placeholders identical across languages. For example, in the string
, only the word "Archives" should be translated, while placeholders like
%%term_title%%
,
%%page%%
,
%%sep%%
, and
%%sitename%%
should remain unchanged. Here is how you should translate it:
English Original: %%term_title%% Archives %%page%% %%sep%% %%sitename%%
German Translation: %%term_title%% Archive %%page%% %%sep%% %%sitename%%
For further details on how these placeholders work, you can refer to Yoast's documentation here: Yoast SEO Snippet Variables.
If this solution does not resolve your issue or seems outdated, please check for related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if needed.
Problem: You are experiencing issues with WooCommerce Multilingual & Multicurrency due to an active cache plugin on your site, which may cause currency display issues. You need to create a cookie exception in your Nginx server configuration to prevent caching for visitors with a specific cookie. Solution: We recommend contacting the support team for your cache plugin or your hosting provider for assistance with adjusting your Nginx configuration. Here is a basic example of what the configuration might look like:
nginx
server {
listen 80;
server_name yoursite.com;
location / {
if ($http_cookie ~* "cookie_name_here") {
set $skip_cache 1;
}
# Your existing caching settings
}
}
Please replace "cookie_name_here" with the actual name of the cookie. This is just a general guide, and your specific setup may require different settings.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: If you're experiencing issues with currency display on your WooCommerce site while using the multicurrency feature of WooCommerce Multilingual, and you have an active cache plugin like WP Rocket, this might be due to the cache plugin caching essential cookies. Solution: We recommend adding the following cookies to the cache exclusion list in the Advanced Rules section of WP Rocket:
wcml_client_currency
wcml_client_currency_language
wcml_client_country
If you're using Geo-Location for currency display, ensure your settings are correct as per our documentation here: Multi-Currency Support in WooCommerce. Also, check the currency settings for each country specifically and adjust if necessary. You can refer to this screenshot for clarity: currency settings screenshot.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
