Problem: The client was unable to see images translated into other languages on their WordPress site, despite following the WPML documentation for media translation.
Solution: We resolved the issue by taking the following steps: 1. Installed and activated the WCML (WooCommerce Multilingual) plugin, which enhances product translations on WooCommerce-based sites. 2. Navigated to WooCommerce -> WooCommerce Multilingual & Multicurrency -> Settings. 3. Scrolled to the "Troubleshooting" link and clicked to load the Troubleshooting page. 4. On the Troubleshooting page, unchecked all options except for "Sync products categories (display type, thumbnail)". 5. Clicked the "Start" button to sync product thumbnails across translations.
Please note that gallery images are not translated by default, but you can sync them using the steps above after translating the categories.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
