[Resolved] Images not showing up on other languge

Hi,

Thank you for contacting the support.

Can you please explain if you want to use the same images across your translations? Because in this case you don't need WPML Media Translation plugin.

However, if you want to use difference images or translated captions, alt text and etc, you'll need the said plugin, which I see isn't installed in your site (reference to your provided debug information).

Depending on the case, specially for the later, please install WPML Media Translation plugin and follow the guide.

However, in any of these cases, you may also check by the followings, to confirm if problem is really coming from WPML (provided that you've followed the above mentioned correctly):

1) Take a full backup of your site and database before proceeding. It is highly advised to try these in a staging/test site first.
2) Deactivate all plugins except WPML, String Translation and Elementor (and Media Translation if needed).
3) Switch to the parent theme Hello Elementor.
4) Make sure the content you're checking is completely translated, including any Elementor template/layout used (as well as the relevant images, if going for different images per translation).
5) Check for the issue if it still happens.

Additionally, you may also check by updating the translation manually and search for "http" in WPML Translation Editor to see if all the images have been translated correctly?

Please let me know your findings and I'll try my best to help you further.

Regards.

P.S.: I'll be off for the weekend and 'll be able to attend on Monday.

Thank you for the details.

I need to take a closer look at your site. So I request temporary access (WP-Admin and FTP), preferably to a test site where the problem has been replicated.

Your next answer will be private, to share this information safely.

Also provide detailed steps to reproduce the issue and links to pages in the admin and on the frontend.

IMPORTANT: Please take a complete backup of the site to avoid data loss. I may need to activate/deactivate plugins also.

See https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ for details on privacy and security.

Thank you for your patience and cooperation.

I checked for the issue in your site and looks like you're missing product category images for Danish and German (da and de).

So I added images for "Tasker" (Danish) and "Taschen" (German) categories (the translations of "Bags" (English) and these now appear correctly on the frontend:

- hidden link
- hidden link

Scroll through the slider to see the images for said categories. Remember to edit these translations for correct images. I intentionally used different images to show the effective change.

So you need to add images to these product categories accordingly. You can do the following:

- Open the category for editing in default language.
- Switch to the relevant translation.
- Upload/add image.
- Save.
- Please note that I've disabled caches in your site for now, so if you enable the cache, remember to clear all caches after making changes in the site, so these are reflected correctly on the frontend.

All images are attached for a reference.

Thank you for your message.

Can you please explain how are you expecting product category images to be translated automatically with products? I mean do you want different images for each category or want to use the same image?

For different images per category, you need to use WPML Media Translation plugin, please see https://wpml.org/documentation/getting-started-guide/media-translation/ for details.

However, to translate categories, I'll recommend checking this guide https://wpml.org/documentation/getting-started-guide/translating-post-categories-and-custom-taxonomies/.

Thank you for the updates.

To translate several taxonomy terms at once, assign them all to a temporary post or product and send the post/product for translation. Then, from WPML → Translation Management send the post/product for translation. This should translate all the images as well.

Please see https://wpml.org/faq/how-to-translate-all-taxonomy-terms-at-once/ for details and let me know if this works, or I'll try my best to help you further on the matter.

Thank you for the updates, I'll check again and 'll get back to you accordingly (by tomorrow).