Problem: You are trying to translate a specific message 'Your order qualifies for free shipping 🎉' on your WordPress site using WPML, but cannot find the message in WPML for translation. Solution: If you're experiencing this issue, we recommend you first ensure you have a complete backup of your website database. Then, install the plugin from https://wordpress.org/plugins/database-collation-fix/. Next, add the following code to your wp-config.php file:
define('DB_COLLATE', 'utf8mb4_unicode_ci');
After activating the plugin and completing the conversion, you should scan the Flatsome theme from WPML > Themes and plugins localization and then translate the string. The steps are necessary because your database uses a collation that is not compatible with emojis.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
