Problem: The client needed help translating tax labels and terms and conditions on their WooCommerce checkout page into multiple languages using WPML. Solution: We advised the client to use the WPML String Translation module to translate the strings. Here are the steps we recommended: 1) Navigate to WPML>>String Translation. 2) Search for the strings that need translation. 3) Change the language of the strings from Greek to English. 4) Translate the strings into Greek from English. For more detailed guidance, please refer to our documentation on how to change the source language of strings.
Please note that if this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is experiencing an issue where WPML does not translate the homepage correctly from Greek to Romanian. Only the header part of the page is translated. Solution: We reviewed the issue and found that adding a space to the title resolved the problem, making the translation appear correctly. If you're experiencing a similar issue, we recommend checking the title for any formatting errors and adjusting it accordingly.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: You are trying to translate a section of your theme related to room facilities, but while the text translates, the images do not appear in the translated version. Solution: This issue occurs because the icons for the room facilities are not defined in the specific language you are translating to. For instance, if the icons are visible in the English version, you need to ensure they are also set up for other languages. You can do this by navigating to the Room Facility options in your WordPress admin panel and selecting the appropriate language from the top bar. Once there, you need to define the icons for each facility by clicking on "Choose an Icon".
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your current setup, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client is concerned about the status of their translation credits after resetting WPML and whether they need to wait for more credits to translate their website. Solution: If you're experiencing concerns about your WPML translation credits after a reset, we recommend checking the assignment of your credits. You can manage and assign your translation credits to your sites as outlined in our documentation here: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/#assign-automatic-translation-credits. It's important to note that if you've already used some credits for translations, the total available will be lower.
If you're unsure about whether you need to wait for additional credits to continue translating your website, please provide more details or a screenshot of the issue you're encountering so we can assist you better.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: After resetting WPML to start over, an error occurred and old translated pages remained. Attempting to delete these pages caused another error and blocked the website. Solution: 1) Check if you are using the WPML Sticky Links plugin, which helps prevent links between pages and posts from breaking. If you activated it by mistake and do not need its functionality, you can deactivate it to resolve the error. More information on WPML Sticky Links can be found here: https://wpml.org/documentation/getting-started-guide/sticky-links/
If these steps do not resolve your issue or if the solution seems outdated or irrelevant to your case, we recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can also contact our support forum at https://wpml.org/forums/forum/english-support/.
