Problem: The client's site diagnostic indicates that the WPML Sticky Links plugin is deprecated, and they are encountering an error related to the plugin.
Solution: We recommended that the client enable WordPress debugging to check for any errors related to the WPML Sticky Links plugin. This involves adding the following lines to the wp-config.php file:
define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
These changes will save errors to a debug.log file in the /wp-content/ directory. We provided a link to our documentation for further assistance with debugging WPML: Debugging WPML.
Additionally, we asked the client to check if a solution from a related support forum topic could resolve the issue, which can be found here: PHP 8.1 Compatibility Issue. We also advised the client to back up their database before making any changes.
Please note that the solution provided might be irrelevant due to being outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, do not hesitate to open a new support ticket with us for further assistance: WPML Support Forum.
Problem: The client is experiencing issues with texts not being properly translated in their webshop, including texts from additional plugins which are displayed in English instead of Dutch.
Solution: 1. We recommend going to WPML -> String Translation and searching for the texts to see if they can be translated there. 2. If the texts are not found, we advise following our tutorial on how to scan and include texts for translation: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/ 3. If the texts still cannot be translated, we ask the client to point us to the elements that are not translated and consider providing screenshots to illustrate the issue. 4. We also request the client to attach the Debug Information by following these steps: - Navigate to WPML > Support > Debug Information - Copy the Debug Information - Find the “Additional Data” section below the comment area and click on “Debug Info” to expand it. We have enabled the Debug Info template for the client's next reply.
Please note that the solution provided might be irrelevant if it is outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket for further assistance: WPML support forum.
Problem: If you're experiencing an issue where the language switcher is overlapping with menu items on your homepage, this can be adjusted with some CSS modifications. Solution: We recommend that you add custom CSS to fix the position of the language switcher. You can find guidance on how to do this in our documentation:
Please note that the solution provided might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
