Problem: The client was experiencing an issue where a product purchase form in the default language displayed two input fields, but in the second language, one field was missing.
Solution: We recommend following these steps to resolve the issue: 1. Navigate to WPML >> Settings >> Custom Fields Translation section. 2. Click on the “Show system fields” link. 3. Locate the “Enable From Name:” checkbox field
_woo_vou_enable_recipient_from_name
and set it to “Copy”. 4. Find the “Label:” field
_woo_vou_recipient_from_name_label
and set it to “Translate”. 5. Make a small change in the default language product to reload the translation, then add the translation of the label field.
This should solve the issue.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
