Problem: The client needs to activate a Multilingual CMS $99 package for a new client but encounters a message stating they already have those benefits when trying to purchase from an existing WPML Lifetime account. Solution: If you're experiencing this issue, we recommend the following steps: 1. If the new project requires its own separate WPML account, you should either: - Create a brand-new WPML account while logged out, using a different email address. - Have your client purchase their own account directly. 2. Do not download and use the plugin ZIP from your current account to create a new Multilingual CMS subscription for this client. 3. If the site is intended to use your existing agency/Lifetime setup, you can register the new domain under your current account.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML support forum.
