Problem: The client was experiencing an issue with their multilingual site where the products appear only on the English shop page. Solution: We recommended that the client translate their English products into French to resolve the issue. We provided a link to their shop page for reference and suggested checking the problem after translating the products. If the issue persists or if this solution is not relevant due to being outdated or not applicable to your case, we advise opening a new support ticket. Additionally, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us in the WPML support forum.
Problem: The client needed assistance with customizing the WPML language switcher and editing the
functions.php
file to add custom code.
Solution: We explained that customizing the language switcher requires additional custom coding, including CSS for styling and PHP for more advanced changes. We provided a link to our documentation with examples of custom language switchers:
We also suggested that if the client is not comfortable with coding, they should consider hiring a front-end developer or a WPML contractor from our list of recommended contractors:
file, we advised the client to access their hosting area or use a plugin like "File Manager" to navigate to
wp-content > themes > [your-theme-folder]
and add the custom code to the end of the
functions.php
file.
If the provided solution does not apply or is outdated, or if further assistance is needed, we recommend checking the related known issues, verifying the version of the permanent fix, and ensuring that the latest versions of themes and plugins are installed. If the issue persists, please open a new support ticket with us.
We highly recommend visiting our support forum for further assistance.
Problem: The client wanted their website, which is configured in English, to automatically display in French when visitors arrive. Additionally, they encountered an issue where the language switcher was not visible on the room page, and they were interested in having a different presentation of the language switcher, such as a list with flags. Solution: We addressed the first issue by explaining that the default language set in WPML is the one that appears when the site loads. To change the default language, we provided a link to the relevant documentation: Changing the default language. Furthermore, we suggested using the option to redirect users to their browser language, which would automatically direct them to the French version of the site if their browser is set to French. This can be set up following the instructions here: Automatic redirect based on browser language. For the other issues regarding the language switcher visibility and presentation, we created separate tickets for the client to follow up on:
Please note that the solution provided might be outdated or not applicable to your specific case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, do not hesitate to open a new support ticket with us for further assistance.
