Problem: The client needed to translate the logo on their multilingual website.
Solution: First, we identified the media IDs for each logo image in the different languages. To find the media ID, go to the WordPress backend > Media, click on an image, and the media ID will be in the URL in the browser admin bar.
Next, we searched for the default logo media ID in WPML > String Translation. For detailed instructions on finding strings, refer to our documentation on translating admin and settings strings.
After adding the default logo to String Translation, we translated it with the media ID of the logo image for the English version.
This resolved the issue, and the correct logo now displays for the English language version of the site.
If you're experiencing a similar issue, we recommend following these steps. However, this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client needed assistance with translating the site title/tag. Solution: We informed the client that they had already successfully translated the site title using WPML's String Translation feature. We provided a link to the specific section in the WPML String Translation page where the translation was made. Additionally, we shared two screenshots to show where the translation was applied and confirmed that it was displaying correctly on the front-end of the website.
If you're experiencing issues with translating your site title or tag, we recommend checking the WPML String Translation section to ensure that the translation has been applied. If you find that the translation is not displaying as expected on the front-end, please verify that you have followed the correct steps in WPML's String Translation.
Please note that the solution provided might be outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket in the WPML support forum.
After the client provided access credentials, we discovered the issue was likely due to caching or an error in the initial string registration process. We resolved the issue by removing the string, re-adding it, and retranslating it. The correct string to translate was identified as
[widget_block_widget][2]title
.
We also created separate tickets for the client's other issues regarding SEO title and logo translation.
If the solution provided here is not relevant to your case, either because it's outdated or not applicable, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us in the WPML support forum: https://wpml.org/forums/forum/english-support/.
Problem: The client needed assistance with two issues: changing the secondary title of the website that appears in the browser tab to English, and translating a widget title that was not being translated. Solution: For the first issue regarding the secondary title of the website in the browser tab, we directed the client to existing resources and recommended using SEO plugins compatible with WPML, such as Yoast SEO, along with our add-ons for multilingual SEO:
For the second issue about the untranslated widget title, we created a separate support ticket to address it, which can be found here: One widget title not translated
If the provided solution does not apply to your case, or if it is outdated, we recommend opening a new support ticket. We also highly suggest checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please do not hesitate to contact us in the WPML support forum.
